When Will My Order Ship?
All of our items are made to order. All of our items typically ship between 5-7 business days after payment is cleared. Exceptions: jewelry ships within 3-5 business days after payment is cleared and handmade skirts ship within 7-10 business days.
Can I Change My Order?
Since all of our items are made to order we recommend exercising special care when choosing your size, design and other order details. We begin production within 24 hours. Once we begin production on your item we will not be able to make any changes.
Can I Exchange My Item?
Personalized items cannot be returned or exchanged except in cases where the item arrived damaged. Please double check all personalization notes and sizing choices.
Can I Return My Item?
No cancellation requests will be honored 24 hours after the order has been placed. I order supplies daily and having a streamlined process is essential to running my shop.
Due to the nature of our items we cannot offer refunds or exchanges for buyer mistakes made during the order process. For instance, if the buyer requests customization, but misspells the name. If you are unsatisfied with the condition of your item please contact us and we will work with you to rectify the situation.
We are not responsible to exchange an item if you order the wrong size. Please check the size chart prior to ordering. If you believe the sizing is off please contact us.
In what we anticipate to be very rare circumstances, the only items that are eligible for refund are items that arrive in a damaged condition. Photographic proof of damage-on-arrival (no exceptions), with the damaged packaging, a photo, and the damaged goods may be required (to be received via e-mail to ByKeeKsWithLove@Gmail.com) within 24 hours of receipt of the damaged item for refund to be considered. Refund requests will not be entertained more than 24 hours after an item is marked "delivered."
If the goods need to be returned buyer assumes responsibility for shipping costs.
Unfortunately, shipping costs can not be refunded.
How can I choose the right size? Please consult our size chart below.
What are Chakras? Chakras are centers of energy in the body. There are 7 Chakras total. Each Chakra is represented by a specific color, shape, name, and location in the body